1. Return / exchange of goods

In the event that my jewelry does not suit you and is not worn, you have the option to return or exchange it within 14 days of delivery.

Just fill out the form you can find HERE . In order for a piece of jewelry to be eligible for return / exchange, it must be unused and in the same condition in which you received it.

  • Jewelry made according to the special requirements of the buyer, tailor-made, cannot be returned or exchanged.
  • Pack the goods safely so that they are not damaged during transport and send them (without cash on delivery) to the address: Zuzana Szabová, Maurerova 2, 040 22 Košice
  • Remember to keep proof of shipment.
  • Please make sure that the jewelry is sent for exchange / return undamaged in the gift box with which the jewelry was delivered to you.
  • In the event that the returned jewelry is delivered in an inappropriate condition, I will have to send it back to you.

The buyer bears the cost of delivering the jewelry for return / exchange. After delivery of your package and inspection of the returned goods, I will follow your instructions and return the entire amount to your account within 14 days, or exchange it for a new one, the price of which must match the original.

I will send you a new piece of jewelry immediately after delivery of the piece of jewelry that you want to exchange to the address entered by you in the form. If you have chosen a piece of jewelry that has a different price than the price at which you bought the original one, it is necessary to place a new order after returning the piece of jewelry and then sending the money back to your account. If the product to be replaced is no longer available in the size or color you have chosen, the full amount will be returned to your account within 14 days.

2. Free service of goods for 2 years

In the event that my jewelry is damaged, send it to me and I will repair it for you free of charge.

Just fill out the form you can find HERE . How to properly care for jewelry can be found at: http://zuzanaszabova.com/care-and-jewelry

  • Pack the goods safely so that they are not damaged during transport and send them (without cash on delivery) to the address: Zuzana Szabová, Maurerova 2, 040 22 Košice
  • Remember to keep proof of shipment.

After delivery of your package, I will follow your instructions. I will repair the jewelry within 14 days of delivery and then send it by courier to the address entered by you in the form.

 

DO I ANSWER YOUR QUESTION?

If not, please do not hesitate to send me your questions to info@zuzanaszabova.com . If you are interested in seeing our complaint procedure, please see the TERMS AND CONDITIONS .