Terms & conditions

I. General Terms and Conditions and Definitions

1. 1.1. These general terms and conditions (hereinafter referred to as "terms and conditions") govern the rights and obligations of the parties arising from the purchase contract concluded at a distance through the online store www.zuzanaszabova.com (hereinafter also referred to as "online store" and/or "e-shop") and are an integral part of the purchase contract thus concluded.
2. 1.2. The term seller means a legal entity registered in the Commercial Register:
   Business nameZS Design s.r.o.

   Registered officeMaurerova 742/2, 040 22 Košice, Slovakia

   Company ID (IČO)51 041 189

   Tax ID (DIČ)2120575677

   RegistrationCommercial Register of the Košice District Court, Section: Sro, Insert No. 42101/V

   BankČeskoslovenská obchodná banka, a.s.

   IBANSK21 7500 2000 0200 0780 8950

   SWIFT (BIC)CEKOSKBX
   (hereinafter referred to as the "operator" or "seller").
3. 1.3. E-shop operation address:
   
   ZS Design s.r.o.
   Maurerova 742/2
   040 22 Košice, Slovakia
4. 1.4. Name and surname of the responsible (contact) person handling orders:
   
   MVDr. Zuzana Szabová
   Phone: +421 917 828 940
   E-mail: info@zuzanaszabova.com
5. 1.5. The term buyer means a natural or legal person who buys goods through an online store as a consumer or as an entrepreneur.
6. 1.6. Under the term consumer, in accordance with §2a of Act No. 250/2007 Coll. on Consumer Protection, as amended (hereinafter referred to as the "Consumer Protection Act"), means a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of business activity, employment or profession.
7. 1.7. Under the term entrepreneur, in accordance with §2(2) of Act No. 513/1991 Coll., the Commercial Code, as amended (hereinafter referred to as the "Commercial Code"), means a person registered in the Commercial Register; a person conducting business under a trade license; a person conducting business under a license other than a trade license pursuant to special regulations; a natural person carrying out agricultural production and registered pursuant to a special regulation.
8. 1.8. Legal relations between the seller and the buyer consumer not regulated in these terms and conditions are governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended, Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services on the Basis of a Contract Concluded at a Distance or a Contract Concluded Outside the Business Premises, as well as other related generally binding legal regulations.
9. 1.9. Legal relations between the seller and the buyer entrepreneur not regulated in these terms and conditions are governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and other related generally binding legal regulations.
10. 1.10. Goods are products found in the offer of the online store www.zuzanaszabova.com.

II. Order and Conclusion of the Purchase Agreement

1. 2.1. The buyer can order goods listed in the offer of the online store www.zuzanaszabova.com by correctly and completely filling in the order in the online store, or by sending the order by e-mail to info@zuzanaszabova.com.
2. 2.2. A condition for the validity of the electronic order is, among other things, the truthful and complete completion of all data marked as mandatory in the order form.
3. 2.3. A truthfully and completely filled-out order is considered a draft contract. All received electronic orders, or orders sent to info@zuzanaszabova.com, are considered binding. By sending the order, the buyer declares that they have read these terms and conditions and the complaints procedure. Registration in the system is not a condition for placing an electronic order.
4. 2.4. An order (or part thereof) confirmed by the seller is considered binding; confirmation of the order by the seller creates a purchase contract between the parties. An automatic notification of receipt of the order, delivered to the buyer's e-mail address immediately after sending the order, is not considered a binding confirmation of the order.
5. 2.5. The buyer has the right to withdraw the proposal to conclude the contract (the order) at any time before its binding confirmation by the seller, without giving a reason, by e-mail to: info@zuzanaszabova.com.
6. 2.6. Orders received after 12:00, on weekends and public holidays, will be processed on the next working day. For goods not available in stock, we will notify you by e-mail of a change in the delivery time.

III. Order Cancellation

1. 3.1. The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation by the seller.
2. 3.2. The seller reserves the right to refuse to process the order or part thereof if:
   • 3.2.1. It is not possible to bindingly confirm the buyer's order, e.g. due to an incorrectly provided telephone number or an unavailable e-mail.
   • 3.2.2. The buyer has failed to accept goods in the past, or has otherwise violated the terms and conditions.
   • 3.2.3. The goods are no longer produced or supplied, or the price of the goods has changed significantly. Should this occur, the seller will immediately contact the buyer to agree on further steps. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to their account, or sent to the address they specified, within 15 calendar days.

IV. Purchase Price of Goods

1. 4.1. The prices of goods are listed in the online store in EUR.
2. 4.2. The seller reserves the right to change prices.
3. 4.3. Postage and packaging prices are specified in point 5 of these terms and conditions.
4. 4.4. Discounted prices of goods are clearly marked on the website of the online store and are valid until stock is sold out and/or for the duration of the period stated at the discounted price. Where goods have a discounted price, the original price is also shown.
5. 4.5. The buyer is notified of the final price when completing the order, before its binding confirmation.
6. 4.6. Proof of the sale of goods is an invoice, which also serves as a delivery note.

V. Postage and Packaging

1. 5.1. The seller does not charge for packaging. The gift box is included in the price of the ordered goods (except for the gift voucher, which is sent without a gift box).
2. 5.2. The price of delivery can be found at: zuzanaszabova.com/shipping-payments

VI. Terms and Method of Payment for Goods

1. 6.1. The buyer is obliged to indicate the method of payment in the order. The buyer may choose one of the following payment methods in the order form:
   • 6.1.1. Cash on delivery — payment in cash or by card to the GLS or Packeta courier, available for Slovakia only. In the case of cash on delivery, in addition to the postage price stated in point 5, the buyer is obliged to pay the seller a cash-on-delivery fee of €1.30.
   • 6.1.2. Bank transfer — non-cash payment by bank transfer to the seller's account. After confirmation of the order, a confirmation e-mail with the relevant payment information will be sent to the e-mail address provided by the buyer. The buyer is obliged to mark the payment with a variable symbol identical to the order number. The goods will be dispatched only after the purchase price has been credited to the seller's account.
   • 6.1.3. Online card payment — online payment by credit or debit card (VISA, VISA Electron, MasterCard, Maestro) via the secure Besteron payment gateway.
2. 6.2. The buyer may use a discount coupon, which provides the buyer with the relevant discount. A discount coupon can only be used once. A discount coupon cannot be exchanged for cash or combined with other discounts or with a gift voucher.
3. 6.3. Postage, as specified according to the method and address of delivery, is added to the stated prices of goods. Full postage terms are available at zuzanaszabova.com/shipping-payments. We do not charge any other fees or packaging.
4. 6.4. A gift voucher can be used once to purchase goods in the online store www.zuzanaszabova.com before the expiry date stated on it.
5. 6.5. The code stated on the voucher must be entered in the "Use coupon" field when placing the order.
6. 6.6. The value of the voucher is stated on each voucher.
7. 6.7. If the total amount of the order/purchase is:
   • a) higher than the value of the voucher, the customer pays only the remaining amount,
   • b) lower than the value of the voucher, the remaining value is forfeited without compensation (the voucher may only be used in one order).
8. 6.8. A maximum of one gift voucher may be used per order.
9. 6.9. The gift voucher cannot be exchanged for cash, nor combined with other discounts or a discount coupon.
10. 6.10. If goods paid for with a gift voucher are returned, the amount is refunded by means of a new voucher of equal value to the returned goods.
11. 6.11. Postage, according to the method and address of delivery, is added to the stated prices of goods.
12. 6.12. If the price for delivered products is not paid in full, the seller has the right to suspend further deliveries of goods until the price is paid.

VII. Terms of Delivery

1. 7.1. Goods ordered by the buyer will be delivered depending on the availability of the goods and the seller's operational capabilities, as soon as possible, but no later than 30 days from the date the order is confirmed by the seller.
2. 7.2. The availability of goods is indicated for each item. Goods in stock are dispatched within 1–3 working days of receipt of payment, or in the case of cash on delivery, within 1–3 working days of order confirmation. For made-to-order goods, the buyer and seller agree on the estimated delivery time.
3. 7.3. If the buyer has ordered goods that are sold out at the time of ordering, the seller has the right to extend the delivery time and will inform the buyer accordingly; if the ordered goods are no longer produced, the seller will promptly inform the buyer and is obliged to refund, within 14 days, the price paid for the goods or any deposit paid, unless the seller and buyer agree on a substitute performance.
4. 7.4. The buyer is informed of all changes in the status of the order by e-mail. Order status can be checked after logging into the system.
5. 7.5. Ownership of the goods passes to the buyer upon receipt and payment of the purchase price.
6. 7.6. Goods are delivered through the courier company GLS to the address specified by the buyer in the order.
7. 7.7. Delivery of goods within the territory of EU Member States, or other countries, is carried out only with the buyer's prior written consent to the postage price and any additional delivery conditions.
8. 7.8. The seller is not responsible for consequences caused by delayed delivery or loss of a shipment caused by the carrier, or by an unforeseeable and insurmountable obstacle.
9. 7.9. The buyer is obliged to check the condition of the packaging upon receipt of the goods, to confirm the shipment is undamaged and complete. If the protective tape is broken, or the packaging shows cracks, deformed corners, a punctured carton or other signs of damage, the delivered goods may also have been damaged. If the packaging is visibly damaged, the buyer is advised not to accept the shipment and to draw up a damage report with the carrier. The carrier is responsible for damage occurring during transport. If the buyer accepts the goods despite obvious damage to the packaging, any subsequent claim regarding the goods will not be accepted.
10. 7.10. If a shipment is returned to the seller's address as undelivered due to reasons on the buyer's side (e.g. incorrect address, buyer failed to collect the shipment by mistake or intentionally), the seller will send the buyer an e-mail asking how to proceed with the ordered goods. If the buyer requests the shipment be sent again, the seller will add the cost of delivery for the repeat shipment to the total price, at the same rate as the original delivery. If postage was originally free, the buyer will be charged postage according to the chosen delivery method.
11. 7.11. Information on prices and delivery methods can be found at: zuzanaszabova.com/shipping-payments

VIII. Withdrawal from the Contract

1. 8.1. Withdrawal from the contract by a consumer buyer is governed by Act No. 102/2014 Coll., as amended.
2. 8.2. The buyer is entitled to withdraw from the contract without giving a reason within 14 days of receiving the goods. For this purpose, use the withdrawal form available HERE, and send it to info@zuzanaszabova.com, or by post together with the returned goods and a copy of the proof of purchase, to the seller's address:
   
   ZS Design s.r.o., Maurerova 742/2, 040 22 Košice, Slovakia
3. 8.3. If the buyer withdraws from the contract by e-mail, the seller must confirm receipt of the withdrawal immediately, to the e-mail address the buyer provided in the withdrawal notice.
4. 8.4. Withdrawal from the contract terminates the purchase contract from the outset.
5. 8.5. Upon withdrawal from the contract, the buyer will send the seller unused and undamaged goods in the original, undamaged packaging (gift box), together with a copy of the proof of purchase, no later than 14 days from the date of withdrawal.
6. 8.6. Upon withdrawal from the contract, the buyer bears the cost of returning the goods to the seller.
7. 8.7. The buyer is not entitled to send the goods (including documents) back cash-on-delivery. In such a case, the goods will not be accepted.
8. 8.8. The seller undertakes, without undue delay and no later than 14 days from the date of delivery of the withdrawal notice, to return to the buyer all payments received under or in connection with the purchase contract, including any other costs and fees. The seller is not obliged to return these payments before the buyer returns the goods.
9. 8.9. The buyer may not withdraw from a contract for goods made according to the buyer's special requirements, i.e. custom-made goods.
10. 8.10. If the seller delivers gifts along with the ordered goods, the buyer acknowledges that the gift agreement between the seller and buyer is tied to this purchase contract. If the buyer withdraws from the purchase contract under §7 of Act No. 102/2014 Coll., as amended, the gift agreement lapses and the buyer must return the gifts together with the returned goods.

IX. Warranty Conditions and Complaints Procedure

1. 9.1. A complaint may only be filed for goods purchased through the online store www.zuzanaszabova.com.
2. 9.2. The warranty period is 24 months, running from the date the buyer receives the goods. (The warranty period for goods purchased by a legal entity, or a natural person with an assigned Company ID, is 12 months, running from the date of receipt of the goods.)
3. 9.3. The warranty does not cover defects caused by improper use, improper storage, or damage to the goods by the buyer. Proper care instructions can be found at: zuzanaszabova.com/jewellery-care
4. 9.4. The buyer files a complaint by completing the complaint form available HERE, and sending it to info@zuzanaszabova.com, or by post together with the claimed goods and a copy of the proof of purchase, to the seller's address:
   
   ZS Design s.r.o., Maurerova 742/2, 040 22 Košice, Slovakia
5. 9.5. Upon withdrawal from the contract, the buyer bears the cost of returning the goods to the seller.
6. 9.6. If a defect can be remedied, the buyer has the right to have it remedied free of charge, promptly and properly, and the seller is obliged to remedy the defect without undue delay.
7. 9.7. If a defect cannot be remedied and prevents the item from being used properly, the buyer has the right to an exchange, or the right to withdraw from the contract. The same rights apply where a defect is remediable, but the buyer cannot properly use the item due to the recurrence of the defect after repair, or due to a higher number of defects.
8. 9.8. In the case of irremediable defects, the buyer is entitled to a reasonable discount on the price of the item.
9. 9.9. The seller undertakes to determine how the complaint will be handled within 3 working days of receiving the claimed goods, but no later than 30 days from receipt.
10. 9.10. The consumer may contact the seller for redress if unsatisfied with how the seller has handled their complaint. Any disputes between the seller and buyer may be resolved by agreement or out of court. For this purpose, you may contact us at: info@zuzanaszabova.com.
11. 9.11. If the parties fail to reach an agreement, the consumer may contact the Slovak Trade Inspection Authority as one possible body for alternative dispute resolution, and submit a proposal to initiate alternative dispute resolution under §12 of Act No. 391/2015 Coll., as amended. Should either party wish to pursue judicial resolution of a dispute arising between the seller and buyer, either party may apply to the competent court in the Slovak Republic.
12. 9.12. All notices and other acts that are required to be made in writing, under generally binding legal regulations or by agreement of the parties, will be delivered to the other party at their last known address.

X. Protection of Personal Data

1. 10.1. The seller processes the buyer's personal data as a data subject in accordance with applicable data protection regulations.
2. 10.2. In fulfilling its obligations under the concluded purchase contract, the seller processes the buyer's personal data as a data subject without their consent, as such processing is necessary for the performance of the purchase contract to which the buyer is a party.
3. 10.3. The seller processes the buyer's and/or data subject's personal data for marketing purposes on the basis of the data subject's consent, granted for this purpose when ordering goods through the online store www.zuzanaszabova.com, when registering on the online store, or by other appropriate means. The data subject gives consent by ticking the relevant checkbox, allowing the seller to process and store their personal data (name, surname, e-mail address) in connection with sending information about news, promotional offers, and organizing competitions, and to process this data in its marketing and competitions information system. The data subject grants this consent for a fixed period until the purpose of processing is fulfilled. Once the purpose of processing has been fulfilled, the seller will promptly ensure the deletion of the data subject's personal data. Consent to the processing of personal data may be withdrawn at any time in writing, delivered either to the seller's registered office or by e-mail to: info@zuzanaszabova.com. Consent expires within 1 month of delivery of the withdrawal.
4. 10.4. The seller undertakes not to provide the buyer's personal data to any third party, except for external carriers to whom this data is provided for the purpose of delivery.

More information here — Privacy Policy

XI. Final Provisions

1. 11.1. These terms and conditions are valid as stated on the website of the online store on the day the order is sent by the buyer, who accepts them without reservation.
2. 11.2. The seller reserves the right to amend or supplement these terms and conditions.
3. 11.3. If the buyer feels that their consumer rights have been violated, they have, under Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution, the right to contact an alternative dispute resolution body.
4. 11.4. These terms and conditions come into force and effect from 20 July 2026.